EarBuddies FAQs

Shipping Questions

We ship most products to the United States, Canada, Australia, New Zealand, and the United Kingdom. Many of our products are also available worldwide! (It will be displayed on each product you look at.)

In some cases, international shipments will require import/customs taxes be paid. These are the responsibility of the buyer under all circumstances.

All orders are held for 24 hours before shipment, to allow time for you to make any changes before the order leaves our warehouse.

You will then receive notification of both processing and shipment.

Items ordered within the USA typically arrive within 3 to 5 days.

Items ordered within Canada typically arrive within 5 to 7 days.

Items ordered from Australia, New Zealand,and the UK typically arrive within 12 to 14 days.

Orders from all other countries typically arrive within 14 to 17 days.

Your post-purchase email includes a link, where you can follow along with the shipment.

However you can also use the link below to track your items. Just enter the tracking number we provided to you in your email.

NOTE: Not all shippers items are trackable with this link but most are.


All products purchased come with a 30-day warranty. If you don’t like a product or something happens with it, we’ll replace it for free or give you a 100% refund.

For more details check out the Shipping and Return Policy here!

Sale Questions

Even after we stop our Facebook advertisements, those posts are sometimes still shared and liked by our fans. We can't stop this since it's the way Facebook works.

However, if you see a pricing difference, reach out to our support team at support@sensoryscout.com and we'll try to price match for you!

We do have special discounts for our customers who order in bulk, nonprofits, schools, and more.

Just reach out to us at support@sensoryscout.com and we'll work with you!

General Questions

We have spent hundreds of thousands of dollars inventing our products, working with experts to guarantee results, and engineering them to perfection. Our products ship fast and are backed by a 30-day money-back guarantee and lifetime warranty.

We are an American company with customers in over 200 countries worldwide. There is no other company with our support and our quality and results speak for themselves. Be wary of any counterfeits and report them by contacting support@sensoryscout.com

Check our our blog, which features helpful, easy-to-understand content ranging from sleep solutions to advice for picky eaters.

You can also join our Sensory Parenting facebook group, where over 10,000 parents share wins, challenges, and attend FREE weekly teletherapy sessions.

Check out our video product guides, which feature detailed "mini therapy sessions" walking you through fun and engaging activities to try with your new Sensory Scout products!

Sensory Swing Setup